Excluding major holidays, business hours are Mon-Fri 7AM – 7PM CST Give us a call! (405) 566-9290

With an online inquiry, we guarantee a response within 24 hours, but you’ll probably hear from us within hours, if not minutes! You can always give us a call if you need an immediate answer at (405) 566-9290

Contact Us! (405) 566-9290 or info@customcasepros.com

Tell us about what you’re trying to protect. All the answers below are not required, but the more you can tell us, the more we can help!

• What is the item(s)?
• What are the dimensions of the item(s)?
• Do you know what it weighs?
• Can you supply pictures, drawings, or the item itself?
• How many cases/foam inserts are you looking for?
• How will the case/foam be used (environment, transit method, storage method, etc.)?
• Are there any special requirements for hardware type, case features, foam type, colors, etc.?
• Does the case need branding, labeling, marking, or special packaging requirements?
• Do you have any testing or inspection requirements?

After receipt of your inquiry, we’ll evaluate the project details to determine the best materials for you. While doing so, we’ll estimate the cost to ensure its within your budget before moving forward and send you a quote.

If you’re happy with us and the quote, we can discuss the options for submitting an order.

Once the order is received, we’ll send you an order confirmation, an estimated ship date, and a drawing for approval, if applicable.

Then, all you need to do is wait for your product to arrive.

Yes, we will send an email confirmation with tracking info once the order has shipped.

For stock product, please allow 1-5 business days for order processing. Most orders take an additional 1-7 business days for shipment.

Custom foam products can ship within two to four weeks, depending on complexity and the design time required.

Custom case and foam products are typically four to six weeks, depending on complexity and the design time required.

Extremely complex designs (large case sizes with large foam inserts, non-standard hardware or foam types, inspection or testing requirements, etc.) can see upwards of ten to twelve weeks, depending on material availability and design complexity.

Some refunds are available upon review, but unfortunately, not all products are eligible. Due to the nature of our products being primarily custom-made, we can’t refund or return them. This is why we spend time discussing your requirements, reviewing drawings, and getting your approval before we enter the production phase.

We do sell off-the-shelf products as well, and some are eligible for return, depending on its condition and the time of purchase. Certain products may be subject to a restocking fee.

For detailed info on the warranty for Pelican Products, Inc., please visit https://www.pelican.com/us/en/support/guarantee-of-excellence/.

Not at this time. All off-the-shelf product is available to ship from one of our distribution centers.

• Rotationally molded cases
• Injection molded cases
• Fabricated plastic corrugated cases

• Polyethylene (multiple densities and some color variations, depending on availability)
• Polyurethane (multiple densities and some color variations, depending on availability)
• Anti-static (polyethylene and polyurethane)
• X-link (cross-link foams, multiple densities and some color variations, depending on availability)

• Vinyl labels
• Stenciling
• Hot-stamp
• Metal ID plates
• Laser etching
• Adhesive-backed polycarbonate plates

Yes, we have multiple testing and inspection processes available either in-house or outsourced. Please note these requirements when you place an inquiry so that we can quote accordingly. Many cases are already tested to certain performance standards, such as MIL-STD-810 or other applicable standards.

• U.S. Armed Forces and defense
• Government
• Prime Contractors
• Utility and municipals
• Industrial
• Aerospace
• Oil and Gas
• Medical
• Technology
• Outdoor/Sporting goods
• Emergency Response and Readiness

Yes! And we’d love for you to follow us. We’re always posting, sharing and inviting new connections.

Check us out on
Facebook (https://www.facebook.com/customcasepros),
LinkedIn (https://www.linkedin.com/company/custom-case-pros/),
Instagram (https://www.instagram.com/customcasepros/)
or Twitter (https://twitter.com/CustomCasePros).